Caroline Mitchell

Caroline Mitchell(big)

Lead Ombudsman – Financial Ombudsman Service

Caroline is a solicitor and was a litigation partner with Lawrence Graham in London; but she has worked in complaint handling organisations for most of her career. Caroline worked for the Insurance Ombudsman Bureau as a case handler and a senior manager – she also worked for the Building Societies Ombudsman.

In 1995 Caroline was appointed as a member of the Police Complaints Authority where she served the maximum six years dealing with public complaints against police officers and supervising investigations into important matters like deaths in custody. On returning to the newly formed Financial Ombudsman Service Caroline became an ombudsman and then lead ombudsman – responsible for a number of ombudsmen and adjudicators dealing with general investment complaints.  Since then Caroline’s responsibilities expanded to include complaints about pensions, portfolio management and general insurance.  At present she has a particular interest in sharing insight with our stakeholders.